When Juanita booked a room at the Wintergarden Resort, she expected that her room would be ready when she got there, the swimming pool would be heated, the advertised singer would be able to sing, and the breakfast would be fresh. When she arrived, she had to wait for her room, found the swimming pool to be 50 degrees, realized the singer could not carry a tune, and the free continental breakfast was stale. The Wintergarden Resort was experiencing a severe ________ gap.

Answers

Answer 1

After reading the passage, we can say that the Wintergarden Resort was experiencing a severe knowledge gap.

In service marketing, knowledge gap refers to the difference between what the customer expects and what is actually provided to him by the company.In the case of Wintergarden Resort, the knowledge gap is quite big.Juanita's expectations were not met at all. She is most likely going to leave the resort referring to the hotel experience as disappointing.To reduce the gap, the resort can step up to the tasks of actually providing what they advertise:

- The pool should be properly heated;

- The rooms should be ready before the customers arrive;

- The singer should be able to sing;

- The breakfast should be fresh.

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Related Questions

Which sentence does not contain awkward sentence structure?
A.
The executor had the will probated, and the estate will now be settled by him.
B.
The executor is having the will probated, and will now settle the estate.
C.
The executor had the will probated and will now settle the estate.

Answers

Answer:

I think its b if it's not I'm really sorry

Explanation:

it makes the most sense.

how do we get food items that are not produced in the states we live in?

Answers

Answer:

the government will import those foods for you to enjoy

which type of research suffers from the problem of overfamiliarity?

Answers

It should be noted that the type of research that suffers from the problem of overfamiliarity is longitudinal research.

Longitudinal research is simply a research design that has to do with repeated observations regarding the same variables.

It should be noted that longitudinal research typically follows the same sample of people over a period of time. Therefore, it suffers from the problem of overfamiliarity.

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how are amendments passed?

Answers

Answer:

The Constitution provides that an amendment may be proposed either by the Congress with a two-thirds majority vote in both the House of Representatives and the Senate or by a constitutional convention called for by two-thirds of the State legislatures.

Explanation:

What is the name of the organization created by Osama bin Laden and Ayman al Zawahiri that represents a variety of Jihadist groups

Answers

Answer:

The name is:

al-Qaeda

Many interest groups employ __________, who are hired to represent the groups' interests to the government.

Answers

Answer:

Terms in this set (5) What tools do interest groups use to influence government and public opinion? Interest groups use PACs, lobbyists, and propaganda to influence government and public opinion.

Explanation:

Many interest groups employ activists who are hired to represent the groups' interests to the government.

What are interest groups?

An interest group is referred to as a group or association of people having similar interests who come together to be any change in the policy of the government. They are the group's influence pole to seek their majority.

They serve as the group's influence pillar in the search for the majority. These were founded in order to further the shared or shared concerns of their members. They hired activities that help them in achieving objectives.

Influencing public policy is their main objective. As one of their main responsibilities is to increase pressure on strategic decisions, they are often known as lobby organizations.

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#SPJ2

how to find the best motorcycle accident lawyer dynomoon

Answers

Answer:

go and watch u mother cycle than say ur friend to take her bike and u to do accident and watch it

millions of chinese participate in what during the qingming festival?

Answers

Answer:

Millions of Chinese sweep tombs to mourn the deceased and worship their ancestors and the martyrs.

Explanation:

Sweeping tombs is the most important activity during the Qingming festival. People commemorate and show respect to their ancestors by visiting their graves, offering food, tea or wine, burning incense, burning or offering joss paper (representing money), etc. They sweep the tombs, remove weeds, and add fresh soil to the graves.

According to behavior therapists, A) client behaviors are symptoms of an underlying problem. B) client behaviors are the problem. C) phobias are behavioral manifestations of a disturbance in the unconscious. D) phobias result from incongruence between the real and ideal selves.

Answers

According to behavior therapists, it should be noted that C. phobias are behavioral manifestations of a disturbance in the unconscious.

The main goal of a behavior therapy is simply to increase rational thought and observable behavior change.

According to behavior therapists, it should be noted that phobias are behavioral manifestations of a disturbance in the unconscious. They believe that phobias develop based on what ine has in his or her unconscious mind.

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What is discrimination​

Answers

Answer:

Discrimination-the ability to judge what is of high quality good judgement

Explanation:

Discrimination is the act of making unjustified distinctions between people based on the group's

Discrimination is the act of making unjustified distinctions between people based on the groups, classes, or other categories to which they belong or are perceived to belong. People may be discriminated on the basis of race, gender, age, religion, or sexual orientation, as well as other categories. (Pls name me brainliest!!) ;D

Explain the purpose of the Ten Commandments

Answers

Answer:

to obey God

Explanation:

he gave the commandment so that we can abide in his way

Why was african slavery introduced to the americas brainly.

Answers

Answer: because it was cheaper

Explanation:

Throughout the 7th century, European settlers in the North America turned to enslaved Africans as a cheaper, more meaningful labor source than indentured servants, who were mostly broke Europeans

________ refers to accommodating individuals who deviate from one's stereotype by forming a new stereotype about this subset of the group.

Answers

Answer: I believe that the word is 'subgrouping'

The HabitShare app uses some of the tenets of social psychology. The app relies on pressure from others to motivate users to follow through on their proposed goals. This system illustrates the concept of _____

Answers

The process of having to modify or change one's original attitude or character in other to conform to the requirement of a larger group is called social influence.

The reliance of the app to use pressure which stems from a larger group to coax individuals into following through on their goals illustrates the use of social influence.

Therefore, the working system of the HabitShare app illustrates the idea of social influence.

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When was memorial day declared a national holiday?

Answers

1971 if I’m not mistaken.

According to FBI statistics, who is MOST likely to commit a crime?

Answers

Answer:
a 17-year-old boy

Explanation:

Got it right on the test.

Name the important rivers of Europe?
Ans: The important rivers of Europe are Volga, Elbe, Danube, Rhine, Ural, etc ​

Answers

Answer:

The Danube, the Volga, the Loire, the Rhine and the Elbe.

Explanation:

I hope it helps to you and others

The process by which the profession assures that this formal course work meets its standards is called.

Answers

Answer:

accreditation

Explanation:

Accreditation is the independent, third-party evaluation of a conformity assessment body (such as certification body, inspection body or laboratory) against recognised standards, conveying formal demonstration of its impartiality and competence to carry out specific conformity assessment tasks (such as certification, ...

True or false: Although the Hispanic population is the fastest growing U.S. minority group, Spanish-language newspapers in the United States have grown very little over the past 20 years.

Answers

Answer:

I would say True to your question

why did protestants want to go to maryland

Answers

Unlike the religious experiments to the North, economic opportunity was the draw for many Maryland colonists. ... Fearful that the Protestant masses might restrict Catholic liberties, the House of Delegates passed the Maryland Act of Toleration in 1649. This act granted religious freedom to all Christians.

what were some important places in the oregon territory?

Answers

Answer:Oregon City (1848–1851)

Salem (1851–1855)

Corvallis (1855)

Salem (1855–1859)

Explanation:

bolivia is home to salar de uyuni which is the largest what in the world?

Answers

the largest salt flat

nims components are adaptable to planned events such as sporting events.

Answers

Answer:

NIMS Components are adaptable to planned events such as sporting events. The MAC Group does not replace the primary functions of EOCs or other dispatch organizations. When an incident occurs or threatens, local emergency personnel manage response using NIMS principles and ICS.

Explanation:

what are the differences between the articles of confederation and the constitution in the powers of government

Answers

Answer:

All answers to your questions are in

Explanation:

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https://answerforstudents.com

In your own words, describe how national conventions influence who become the presidential candidates.

Answers

Answer:

Every four years, presidential candidates compete in a series of state contests during the winter and spring before the general election to gain their party’s nomination.

The candidate who accumulates the largest share of their party’s delegates during a long process wins the nomination and a berth in the general election race.

Answer: Answer is bellow

Explanation:

Each party holds a national convention to select a final presidential nominee. State delegates from the primaries and caucuses selected to represent the people will now “endorse” their favorite candidates and the final presidential nominee from each party will be officially announced at the end of the conventions.

it is estimated that there are how many veterans of the armed forces in the u.s. today?

Answers

Answer:

There are around 19 million U.S. veterans as of this year, according to data from the Department of Veterans Affairs, representing less than 10% of the total U.S. adult population

Explanation:

Which ecosystem would scientists consider to be the most stable?

Answers

Answer:

Forests with a large variety of species are more productive and stable under stress than monocultures: scientists from the University of Freiburg have confirmed this with data from the world's oldest field trial on the diversity of tropical tree species.

What is a republican.

Answers

Answer:

.

a person advocating or supporting republican government.

Mention the importance of child rights in points ​

Answers

Answer:

(Hope this helps can I pls have brainlist (crown)☺️)

Explanation:

Children’s rights are human rights. They protect the child as a human being. As human rights, children’s rights are constituted by fundamental guarantees and essential human rights:

Children’s rights recognize fundamental guarantees to all human beings: the right to life, the non-discrimination principle, the right to dignity through the protection of physical and mental integrity (protection against slavery, torture and bad treatments.

Children’s rights are civil and political rights, such as the right to identity, the right to a nationality, etc.

Children’s rights are economic, social and cultural rights, such as the right to education, the right to a decent standard of living, the right to health.

Children’s rights include individual rights: the right to live with his or her parents, the right to education, the right to benefit from protection.

Children’s rights include collective rights: rights of refugee and disabled children, of minority children or from autochthonous groups.

Children are individuals

Children are neither the possessions of parents nor of the state, nor are they mere people-in-the-making; they have equal status as members of the human family.

Children start life as totally dependent beings

Children must rely on adults for the nurture and guidance they need to grow towards independence. Such nurture is ideally found from adults in children's families, but when primary adult caregivers cannot meet children's needs, it is up to the State as the primary duty bearer to find an alternative in the best interests of the child.

Making sure that children are equal

The Government must make sure that all children have the rights in the Convention, regardless of their race, their parent’s race, colour, sex, language, religion, political or other opinion, national, ethnic or social origin, property, disability, birth or other status (article 2).

Children’s best interests

The Government must make sure that your best interests are taken into account when any decision is made which affects you.  All organisations working with children should work in a way that is best for children including courts, social workers and state schools (article 3).

Parent’s rights and right to family life

The Government must respect the rights of your parents / family / carers to raise you, if they are raising you in a way that respects your rights (article 5).  You also have the right to know and be cared for by your parents (article 5), and the government must make sure that you are not taken away from your parents against your will, unless this is in your best interests,

in what year was the first thanksgiving celebrated?

Answers

Answer:

1621

Explanation:

Thanksgiving is a national holiday celebrated on various dates in the United States, Canada, Grenada, Saint Lucia, and Liberia. It began as a day of giving thanks and sacrifice for the blessing of the harvest and of the preceding year. Similarly named festival holidays occur in Germany and Japan.

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